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Frequently asked questions

When should I use this form vs the Help Center?

Start with the Help Center for how-tos (watchlists, alerts, billing screens). Use this form when you need a person: a bug, a billing exception, a legal question, or something the articles do not cover.

How quickly do you reply?

We read every message and typically reply within one to two business days. Urgent billing or access issues get pulled forward - mention that in the first line so we can spot it.

What should I include in my message?

The email on your account, the page or endpoint you were using, what you expected, and what happened instead. A screenshot or request ID cuts a round trip.

Is this the right place for API or MCP questions?

Auth, endpoints, and channels are in the docs. Write us if a call fails after you followed those steps, and include the status code and a redacted request body.

Do you offer sales or enterprise calls?

Plans are self-serve on pricing - no seat minimum. If you need something custom (higher limits, invoicing), say so in the form and we will follow up.

Ready to invest without the price tag?

Free to start. $20 or $40 a month unlocks live data, AI chat, and full API access.